Connor Haviland and his father, Bob, at the 18th hole of Pinehurst No. 2.
Escaping a bout of freezing rain, Connor Haviland sat bundled up in a golf cart beside his father, Bob.
His hands stiff from the cold, the 17-year-old boy didn’t hesitate to suggest making the milestone golf trip to Pinehurst a permanent family tradition.
“He said, ‘You know what dad? I would really like to carry on the tradition by bringing my son here when he is junior in high school,'” Bob said. “That’s when I knew that the trip had been a success and that my son was now a loyal Pinehurst fan for life just his father and his grandfather.
“I told him that the only thing that could make it better would be if I was still around to come back with he and his son when the time came.”
Pinehurst is a special place for a lot of reasons, but it’s the people who leave a lasting impression.
We’re happy to report our guests feel the same way.
After their stay, we ask them to fill out a survey to let us know how we’re doing. Each week, Scott Brewton, senior vice president and general manager, passes along dozens of positive comments about our employees.
It’s been a great morale booster, so we thought we’d take it a step further and share some of our favorite comments here as a way to commend those employees who have gone above and beyond.
We’ll let the comments speak for themselves and simply say “Thank You.”
“James, front desk clerk. I saw James on a couple of occasions with several different guests and he was so friendly and went out of his way to be helpful. When I lost money in a vending machine, he offered to get me a Coke. He also helped my group with directions around the Village and I noticed him on a couple of other occasions helping other guests. He went above and beyond on every occasion!”
“I would like to commend Mrs. Laverne in housekeeping for her friendly personality and positive attitude. My wife and I felt that she went beyond expectations in taking care of us. It is obvious she is very appreciative of her job and she made us feel welcome. I would also like to commend Jim Barr and Stephanie for making sure everything went well during our stay.”
“Alberta at the reception desk. She made me feel like I had known her my entire life with her beautiful smile and awesome personality. I loved me some Alberta while I was at the Holly Inn. You have a flawless diamond in Alberta.”
“Megan in the Carolina Dining Room was delightful. Her suggestions regarding menu, and overall attention to our needs was exceptional. She, of course, had other guests to attend to, but our party of six was impressed with her relaxed but extremely memorable service. She is a keeper.”
“Sean Duggan (our caddie). Sean was the consummate professional and made our first time at Pinehurst an unforgettable one. We will definitely be using him again when we return in July. I just can’t say enough about the overall experience we had.”
Share your stories of memorable interactions with our employees in the comments section below and we’ll make sure they see them!
We’re happy to see that @RWSurferGirl isn’t so upset with Obama for enjoying the game, but we disagree with her about the proposed length of his trip. In fact, we think a simple 333-mile drive southis more doable.
If you’re checking Pinehurst off your bucket list this year, you’ve probably already scoured the Internet in search of secrets to make your trip a memorable experience.
But we know the best advice is passed down from friend to friend, so we asked our friends (OK, OK, they are technically former guests) to tell us what tips they would give a newbie. They took to Twitter and Facebook to share their best advice, which we have compiled below.
First, let us share a few tidbits from our staff.
Pose for a photo with Putter Boy: The bronze statuette is the symbol most synonymous with Pinehurst, so be sure to get a shot with him.
Take advantage of our FREE shuttles: Park your car and leave it there until it’s time to leave. We offer complimentary shuttle service to all Resort facilities and the Village of Pinehurst during regular operating hours. Click here for more information.
Go for a bike ride: Stop by Resort Services in the Carolina Hotel to check out a bike at no charge. Be sure to ask about trail maps. Click here for details. If biking isn’t your thing, we offer a variety of other activities.