Spa Guidelines

Your Spa Experience

In order to preserve the tranquility of our environment, we  ask that you please turn off cell phones prior to your arrival  at the Spa. Plan to leave them in your locker for the duration of your stay.

Hours of Operation

Spa services are available from:

Monday-Saturday: 9 a.m. to 6 p.m.
Sunday: 9 a.m. to 5 p.m.

Hours may vary by season. The Fitness Center is open 24 hours, 7 days a week.

Upon Arrival

Plan to arrive at the Spa at least 30 minutes prior to your first scheduled spa or salon service. This will allow time for a leisurely check-in and use of our facilities.

For Your Comfort and Convenience

We will provide you with a cozy robe and slippers along with a private locker. Your robe and slippers are appropriate attire anywhere in the Spa. Complimentary smoothies, beverages and light refreshments are also available for you to enjoy.

What Do I Wear?

Whatever makes you feel most comfortable and relaxed.  During your service, be assured that our therapists will respect your privacy and are trained to keep you properly and modestly covered throughout your treatment. Guests should bring a swimsuit if planning to use the pool or whirlpool.

We’d Like to Know About Any Health Issues

Please advise our staff if you are pregnant, recovering from recent surgery or have any existing medical concerns. For your health and safety, we recommend avoiding the consumption of alcohol prior to any massage or body treatment or if using the steam room.

Service Charge

A 20% service charge is automatically added to each spa service received. This fee is distributed to all the service providers and staff who have served you during your visit. Gratuities are at  your discretion.

Age Requirements

The Spa is available to guests at least 18 years old. Minors may receive salon services provided an adult is with them for the duration of their visit. You must be at least 16 to use the fitness center.

Our Cancellation Policy

Please note we require a 24-hour cancellation notice. To avoid being charged for a scheduled spa or salon service, please call to notify us of your change in plans. No-shows or late cancellations will be charged in full.

Spa Facility Use

Use of the Spa facilities is complimentary for all Spa resort guests on the day of their service. For guests who are not receiving a service, a Tranquility Pass may be purchased for $35, based on availability.

Lunch options

Extend your day of relaxation with lunch at the Spa. Our spa menu includes a refreshing seasonal fruit sampler, delicious one-of-a-kind salads and a savory turkey club wrap. The locally-sourced menu items are made fresh and delivered, so you don’t even have to slip out of your cozy robe. Enjoy your meal on the secluded Spa veranda where you’ll able to soak in the fresh smell of the pines and hear birds chirping in the distance.

Spa Products

Take home a little luxury. We invite you to peruse our carefully curated selection of spa products.

All prices and services are subject to change without notice.

Begin your Pinehurst story

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