Spa Guidelines

Hours of Operation

Spa services are available from:

Sunday-Friday: 9 a.m. to 5 p.m.
Saturday: 8 a.m. to 6 p.m.

Hours may vary by season. The Fitness Center is open 24 hours, 7 days a week.

When should I arrive for my Spa service?

We highly recommend arriving at least 30 minutes before your first scheduled appointment to enjoy our eucalyptus steam room, sauna, whirlpool and other relaxation areas.

What should I wear?

Wear clothing that makes you feel comfortable and relaxed. We will provide you with a robe to wear during your time at the Spa. Your privacy will be respected, and our Spa professionals are trained to keep you properly and modestly covered throughout your treatment. If you plan to use the pool or whirlpool, we encourage you to bring a swimsuit.

Is it appropriate to ask my therapist to make adjustments for my comfort?

Your Spa treatment is all about you. Your therapist will gladly adjust the music, lighting and room temperature, and the amount of pressure and technique to ensure your enjoyment and comfort. We invite you to discuss your preferences with our Spa staff when you schedule your appointment.

Can someone help me decide which Spa treatment would be best for me?

Whether your goal is simple relaxation or tension relief, our Spa staff can recommend the most appropriate massage, scrub, facial, body treatment, nail or salon service.

Are cell phones permitted?

In order to preserve the tranquility of the Spa, we ask that you please turn off your cell phone prior to your arrival and refrain from taking photos. Plan to leave your cell phone in your locker for the duration of your stay.

Should I inform Spa staff about any health issues?

Please advise the Spa staff if you are pregnant, recovering from recent surgery or have any existing medical conditions. For your health and safety, we recommend you refrain from consuming alcohol before your massage or body treatment or if you plan to use the wet facilities.

Is there a service charge?

For your convenience, a 20% service charge has been added to your bill to compensate your Spa professional. A small portion of this service charge is retained by the resort as an administration fee. You may add additional gratuity at your discretion.

Are there age requirements?

The Spa welcomes guests 18 years of age and older. Minors may receive salon services provided they are accompanied by an adult. Resort guests must be 16 years old to use the Fitness Center.

Is there a cancellation policy?

To avoid being charged for a scheduled service, you must give 24 hours’ notice. Please call to notify us of your change in plans. No-shows and late cancellations will be charged in full.

May I have access to the Spa if I don’t schedule a treatment?

Use of the Spa is complimentary for all Spa guests on the day of service. If you have no service scheduled and are a resort guest, you may purchase a $40 Tranquility Pass to use the Spa for the duration of your stay, based on availability.

All prices and services are subject to change without notice.

Begin your Pinehurst story

For Reservations, call