Pinehurst Promise

Guest Rooms and Resort Areas

• Employee Wellness: We will continue ensuring our employees understand their safety and well-being comes first, reiterating in our daily communications the necessity of safe and frequent hand washing, and other recommended hygiene practices. Our leaders will instruct employees to seek medical attention and stay home if they are ill or not feeling well, and will continue Wellness Checks to monitor employees well-being, and address any symptoms presented or voiced throughout their shift. All employees will continue to practice our already high standards for sanitizing and cleaning. Proper documentation will be posted in each department.
• All guest rooms will be thoroughly cleaned before being available for the next guest. All disinfectants used at Pinehurst Resort are registered with the United States Environmental Protection Agency (EPA) and meet the criteria for use against emerging viral pathogens & SARS-CoV-2, the virus that causes COVID-19.
• We’ve enhanced the air quality around the resort with Needle-Point Bi-Polar Ionization HVAC filtration technology.
• We’ve increased the presence of hand-sanitizing stations throughout the resort – in the hotel, at golf courses and clubhouses, in our restaurants and stores, and all other areas.
• All phones, refrigerators, handrails, cash machines, restrooms, TV remotes, common areas and flat surfaces throughout the resort are being cleaned numerous times every day.
• Our guests will receive personal hand sanitizer and disinfectant wipes to use throughout their stay.
• Spa, Fitness, Tennis and Pool outlets will have adjusted availability depending on current local, state and CDC guidelines, and are subject to change.
• Our on-property and airports shuttles are available and will undergo regular cleaning numerous times a day.
• We are not accepting cash or check payments at this time.

Golf

• Ball washers are placed on every third hole.
• We feel like the best way to experience golf at Pinehurst is through your feet. If possible, please consider walking instead of using a cart.
• Push carts are available at every course, and are a fun way to experience our courses.
• Golf carts and push carts are disinfected after every use.
• Caddies are available with a slightly different looping experience.
• We are not accepting cash or check payments at this time.

Food & Beverage Services

• Like the rest of the resort, our dining staff is following all North Carolina guidelines.
• In restaurants and outdoor events, guests and members are not required to wear masks.
• We are not accepting cash or check payments at this time.
• Our restaurants, bars and meeting spaces have been approved to 100% capacity.
• Dining outlets may have limited hours and menus based on staffing. To view dining availability and browse menus, please click here.

The Spa

• The Spa is open everyday from 8 a.m. to 6 p.m.
• Appointments will be spaced to allow time for treatment rooms to be thoroughly cleaned between services. At this time, and the Spa is only offering 50-minute services.
• At this time, O2 Chairs are not available.
• Food service will not be offered at this time.
• We are not accepting cash or check payments at this time. All appointments will need be paid for by credit card or charged to the guests room or member account.

Arrival Experience

• Guests will receive a pre-arrival text message with resort information and will be able to communicate directly with someone at the resort. We ask that each guest provide an estimated arrival time for better service in the lobby and public areas.
• Checkout time has been adjusted to 11 a.m. for additional cleaning of each room.
• We are not accepting cash or check payments at this time.

Amenities and Activities

• Complimentary bicycles and TownieGo E-bikes are available and will be sanitized according to CDC guidelines before and after each use.
• Lawn sports will be available at the Clubhouse with social distancing recommendations. All equipment will be sanitized according to CDC guidelines before and after each use. Guests are encouraged to bring their own equipment and must provide their own water, as community water dispensers will not be available.
• The Carolina pool is open daily from 10 a.m. to 10 p.m.
• Cabana is now open for beverage service only. Room service remains available for food.
• Guests may call the Tennis pro shop at 235-8556 option 1, for further information.
• Carriage rides are available by appointment by calling Carriage Tours of Pinehurst Village, Inc. at 910-690-4580. Brochures are available at the Resort Services desk.
• Gift shops and retail outlets on property are open. Credit card transactions only.
• We are not accepting cash or check payments at this time.

Meetings & Events

• While using CDC recommendations and state and local guidelines to accommodate events, Pinehurst Resort’s 80,000 square feet of indoor meeting space provides the flexibility to accommodate your event in a safe and innovative way while gathering restrictions may be in place.
• We will provide hand sanitizer containing at least 70% alcohol at the entrance and other areas.

Meetings

• Linen-less meeting room tables and banquet chairs will be sanitized between daily meeting/set ups.
• High-touch areas such as door handles and handrails will be sanitized multiple times each day, and between all functions.
• Tables with linen will be changed after each function daily.
• Sanitized pens and unused note pads will be provided for each attendee.
• Our staff will wash or sanitize hands between each course served.

Beverage Service

• Bars will use a fresh glass/cup for every drink.
• All bar service will be cashless.