Pinehurst Promise

Guest Rooms and Resort Areas

• The Governor of North Carolina has mandated the use of face coverings in all public spaces. This applies to guests and employees of Pinehurst Resort. Masks are available for guests at all resort outlets.
• Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state and local regulations and guidance.
• Employee Wellness: We will continue ensuring our employees understand their safety and well-being comes first, reiterating in our daily communications the necessity of safe and frequent hand washing, and other recommended hygiene practices. Our leaders will instruct employees to seek medical attention and stay home if they are ill or not feeling well, and will continue Wellness Checks to monitor employees well-being, and address any symptoms presented or voiced throughout their shift. All employees will continue to practice our already high standards for sanitizing and cleaning. Proper documentation will be posted in each department.
• All guest rooms will be thoroughly cleaned before being available for the next guest. All disinfectants used at Pinehurst Resort are registered with the United States Environmental Protection Agency (EPA) and meet the criteria for use against emerging viral pathogens & SARS-CoV-2, the virus that causes COVID-19.
• We’ve increased the presence of hand-sanitizing stations throughout the resort – in the hotel, at golf courses and clubhouses, in our restaurants and stores, and all other areas.
• Areas where guests routinely gather will be marked for appropriate social distancing, including check-in, check-out, lobbies, coffee shops, retail stores and golf shops.
• All door handles, phones, refrigerators, handrails, cash machines, restrooms, TV remotes, common areas and flat surfaces throughout the resort are being cleaned numerous times every day.
• Our guests will receive personal hand sanitizer and disinfectant wipes to use throughout their stay.
• Food and Beverage, Retail, Spa, Fitness, Tennis and Pool outlets will have adjusted availability depending on current local, state and CDC guidelines, and are subject to change.
• For more specific information on housekeeping procedures, click here.
• Due to COVID-19 health and safety concerns we are not accepting cash or check payments at this time.

Golf

• Golfers should practice social distancing.
• A small device is in the bottom of each cup to limit touching the flagstick and cup when picking the ball out of the hole.
• Please practice continuous putting to limit gathering on the green.
• Bunker rakes have been removed; Golfers may rake bunkers with their feet.
• We feel like the best way to experience golf at Pinehurst is through your feet. If possible, please consider walking instead of using a cart.
• Push carts are available at every course, and are a fun way to experience our courses.
• Golf carts and push carts are disinfected after every use.
• Caddies are available with a slightly different looping experience.
• Please practice all additional recommendations by the CDC
• Due to COVID-19 health and safety concerns we are not accepting cash or check payments at this time.

Food & Beverage Services

• Like the rest of the resort, our dining staff is following all CDC guidelines.
• Waiting areas for guests are marked for appropriate physical distancing.
• Due to COVID-19 health and safety concerns we are not accepting cash or check payments at this time.
• Our restaurants, bars and meeting spaces will have smaller seating capacities to allow for a minimum of six feet between each seated group/party of guests.
• Our restaurants will use disposable menus that will be used a single time.
• Dining outlets may have limited hours and menus.
  To view dining availability and browse menus, please click here.

The Spa

• The Spa is open from Thursday – Monday from 8:30 a.m. to 6 p.m.
• Appointments will be spaced to allow time for treatment rooms to be thoroughly cleaned between services. Tranquility passes will not be available at this time.
• Temperature checks will be required for entry upon arrival to the Spa.
• Appropriate PPE will be worn by Spa staff based on their role and responsibilities and in adherence to state and local regulations and guidance.
• The Governor of North Carolina has mandated the use of face coverings in all public spaces. Spa guests will be required to wear a mask at all times. Masks are available for guests at all resort outlets.
• At this time, use of the steam room, sauna, Cryotherapy and O2 Chairs are not available.
• Following social distancing guidelines, hot tubs will be limited to 3 guests and pool will be limited to 8 guests at a time.
• Food service will not be offered at this time.
• Due to COVID-19 health and safety concerns we are not accepting cash or check payments at this time. All appointments will need be paid for by credit card or charged to the guests room or member account.

Arrival Experience

• Guests will receive a pre-arrival text message with resort information and will be able to communicate directly with someone at the resort. We ask that each guest provide an estimated arrival time for better service in the lobby and public areas.
• Checkout time has been adjusted to 10 a.m. for additional cleaning of each room. All folios will be emailed to guests on their morning of departure.
• Self-Park Only – Valet Service is unavailable at this time.
• Due to COVID-19 health and safety concerns we are not accepting cash or check payments at this time.

Amenities and Activities

• Complimentary bicycles and TownieGo E-bikes are available and will be sanitized according to CDC guidelines before and after each use.
• Lawn sports will be available at the Clubhouse with social distancing recommendations. All equipment will be sanitized according to CDC guidelines before and after each use. Guests are encouraged to bring their own equipment and must provide their own water, as community water dispensers will not be available.
• The Carolina pool is open daily from 10 a.m. to 8 p.m.
• Guests may call the Tennis pro shop at 235-8556 option 1, for further information.
• Carriage rides are available by appointment by calling Carriage Tours of Pinehurst Village, Inc. at 910-690-4580. Brochures are available at the Resort Services desk.
• Select gifts shops and retail outlets on property will be open and observing social distancing recommendations. Credit card transactions only.
• Out of precaution, access to the fitness center, KidsClub and the BMW Guest Drive Program are temporarily suspended, pending further guidance from the state of NC.
• Due to COVID-19 health and safety concerns we are not accepting cash or check payments at this time.

Transportation

• Our on-property and airports shuttles are available and will undergo regular cleaning numerous times a day.
• Drivers will direct passengers to practice proper social distancing and will be provided with disinfectant wipes and sprays.

Meetings & Events

• While using CDC recommendations and state and local guidelines to accommodate events, Pinehurst Resort’s 80,000 square feet of indoor meeting space provides the flexibility to accommodate your event in a safe and innovative way while gathering restrictions may be in place.
• Our staff will be required to wear PPE (masks and gloves) during events.
• We will provide hand sanitizer containing at least 70% alcohol at the entrance and other areas.

Meetings

• Linen-less meeting room tables and banquet chairs will be sanitized between daily meeting/set ups.
• High-touch areas such as door handles and handrails will be sanitized multiple times each day, and between all functions.
• Tables with linen will be changed after each function daily.
• Sanitized pens and unused note pads will be provided for each attendee.
• We will stagger start and break times to limit contact between groups.
• Coffee Breaks will have an attendant to accommodate service. Breaks will be rolled in for 15-minute intervals to make it touch-less. Disposable service utensils will be provided.
• One bottle of water to be provided per guest, per day, in lieu of pitchers.
• Meeting and Break times will be staggered for different events to allow for proper social distancing.

Dining Events

• A maximum of six guests per table.
• Our staff will wash or sanitize hands between each course served.
• We will advise all wait staff to stay 6 feet away from customers to the extent possible.
• We will reduce condiments and other items on the table for use between customers. Condiments will be provided by request only or we will provide disposable condiment packs.
• Rolled utensils will be utilized and table settings will not be pre-set.
• Plated service to be implemented.
• All buffet service will be touch-less and one-sided with server assistance.
• French service for bread and butter service.

Beverage Service

• Bars will use a fresh glass/cup for every drink.
• Social distancing markings at 6-foot intervals.
• All bar service will be cashless.

Cancellation Policy

Due to the evolving nature of the COVID-19 situation, we have adjusted our cancellation policy to allow for greater flexibility. For a refund of your deposit, cancellation windows are as follows:
Arrivals from July 16 – December 31, 2020: 14 days
Arrivals beginning January 1, 2021: 21 days

Cancellation policies above apply only to individual leisure reservations and do not apply to groups and reservations made under group blocks.

The health, welfare and happiness of our valued guests is of utmost importance to us. Should you have any questions or concerns, please do not hesitate to contact us at (888) 836-2695.