Frequently Asked Questions

Booking Your Stay

What is the Cancellation Policy for the Resort?

Standard cancellation policy: A deposit of $300 per adult is required at the time of booking. Should you cancel outside of 21 days prior to your stay, we will refund your deposit. Should you cancel your dates fewer than 21 days prior to arrival, you will forfeit 100% of your deposit.

Health & Safety

What cleaning and sanitizing enhancements take place in guest rooms?

All guest rooms are thoroughly cleaned before being available for the next guest. All disinfectants used at Pinehurst Resort are registered with the United States Environmental Protection Agency (EPA) and meet the criteria for use against emerging viral pathogens & SARS-CoV-2, the virus that causes COVID-19.

We’ve enhanced the air quality around the resort with Needle-Point Bi-Polar Ionization HVAC filtration technology.

Check out time has been adjusted to 11 a.m. for additional cleaning of each room.

We’ve increased the presence of hand-sanitizing stations throughout the resort – in the hotel, at golf courses and clubhouses, in our restaurants and stores, and all other areas. Additionally, our guests receive personal hand sanitizer and disinfectant wipes to use throughout their stay.

All phones, refrigerators, handrails, cash machines, restrooms, TV remotes, common areas and flat surfaces throughout the resort are being cleaned numerous times every day.

Our on-property and airports shuttles are available and undergo regular cleaning numerous times a day.

Getting to Pinehurst

What’s the best way to fly to Pinehurst?

The most convenient way to fly into Pinehurst is via Raleigh-Durham International (RDU) which is about 75 minutes from Pinehurst. Please note that ride share services are very limited from Pinehurst to RDU. You may also arrive via Charlotte Douglas International (CLT), which is about two hours away, Piedmont Triad international (GSO), which is 75 minutes away, or Fayetteville Regional (FAY), which is an hour away. Guests arriving by private aircraft may fly into Moore Regional (SOP) located 10 minutes away.

The resort offers Airport Shuttle Service to RDU available during peak hours.
Top-of-the-hour Pick Up at RDU: 7 a.m. to 9 p.m. – $100 per person one-way
Top-of-the-hour Departure from The Carolina Hotel: 5 a.m. to 7 p.m. – $100 per person one-way

Airport Shuttle Policy: Top-of-the-hour Airport Shuttle Service operates on a reservation basis only during peak hours indicated. Private airport transportation is available during off-peak hours. Please provide 72 hours advance notice to guarantee a reservation. Full rate applies to day-of-travel cancellations or no-shows. If your arrival is delayed, please call 910.235.8465 to check availability of service for your new arrival time. If we do not have service available to coincide with your new arrival time, at your request, we will provide names and phone numbers of other services that provide transportation from RDU to Pinehurst Resort. All charges associated with delays, including but not limited to cancellations, no shows, airport shuttle changes or alternate transportation service, are at the expense of the traveler.

While You’re Here

If I don’t have a car, how can I get around?

Pinehurst Resort offers complimentary shuttle service to all Resort owned facilities and to Pinehurst Village proper during regular operating hours. Shuttle service is “on call.” Pick up times average 15 minutes once the call is received. Shuttle wait times may be longer for large group transfers. For functions scheduled at a location after normal operating hours, dedicated shuttle service is available for hire. Dedicated shuttle service is highly recommended for group movements. Lake Pinehurst Shuttle Service is seasonal. Dial ext 58403 from any resort phone or call (910) 235-8403.

Please note that ride share services are very limited in the Pinehurst area.

Pinehurst has partnered with BMW to provide guests with an exclusive guest drive experience during your stay. A fleet of BMWs can be reserved to tour the Village and its surrounding areas. We have maps and keys waiting for you. Vehicles can be reserved Wednesday – Sunday, 9 a.m. – 9 p.m. and are available only to resort guests at this time. To reserve your complimentary BMW, visit the Resort Services desk upon arrival, or call 910.235.8415.

Golf

What type of rental clubs do you offer?

You may rent a set of the latest Titleist clubs for $80 per day. Call the main golf shop for information at (910) 235-8141.

The Spa at Pinehurst

How can I book an appointment at The Spa?

If you are a resort guest, dial extension 58415 to make an appointment at our award-winning Spa. Non-resort guests, please call . Your room number or credit card number is required at the time of booking. To explore services and treatments, click here.

A 20% service charge will be added to your bill to compensate your Spa professional. A small portion of this service charge is retained by the Resort as an administration fee. You may add additional gratuity at your discretion. All prices and services are subject to change without notice.

Dining

What dining options are available at the resort?

Pinehurst boasts six restaurants ranging from our craft brewery and smokehouse to the elegant Carolina Dining Room. In addition, you can enjoy the convenience of our coffee shop at the Carolina and the 91st Hole snack bar at the clubhouse.

Guests staying at any resort hotel that have a meal plan included with their stay can enjoy breakfast options available at any resort outlet, including the breakfast buffet at the Carolina Hotel.

For more information about dining at Pinehurst, click here.

Meeting & Groups

What types of meeting venues are available at the Resort?

Whether it’s an eight-person leadership meeting or a 1,000-person company retreat, we have an elegant space for your event. Click here to use our venue finder to start planning your event.

Weddings

What Resort venues are available for weddings?

Whether you envision a beautiful outdoor ceremony or an elegant ballroom setting, Pinehurst offers a number of gorgeous venues, each of which can be custom-fitted to suit your individual needs.

General

Who can I contact about accessibility issues I encountered on this site?

Pinehurst is committed to making its website accessible to all individuals. Please click here to review our Accessibility Statement.

Pinehurst Resort Map

Pinehurst’s accommodations, golf courses, dining options and activities are just minutes apart on foot or our complimentary resort shuttle service.

Not Shown on Map