Spa Guidelines

We encourage you to relax and immerse yourself in complete solace and tranquility. It is our hope the peace you experience here stays with you long after your treatment ends.

Hours of Operation
  • 9 a.m. to 7 p.m. Monday – Saturday
  • 9 a.m. to 6 p.m. Sunday

Holiday Hours of Operation:
December 24 – 9 a.m. to 3 p.m.
December 25 – 11 a.m. to 2 p.m.
December 31 – 9 a.m. to 5 p.m.

Hours may vary by season.

The Fitness Center is open 24 hours, 7 days a week.

When should I arrive?

For your enhanced comfort and relaxation, we suggest arriving 30 minutes before your scheduled treatment. This will allow time to relax in our lounges, saunas and steam rooms.

What if I am late for my appointment?

Arriving late will simply limit the time for your treatment, as your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied regardless of late arrivals.

What is the cancellation policy?

To avoid being charged for scheduled service, you must give 24 hours’ notice. Please call to notify us of your change of plans. No-shows and late cancellations will be charged in full. A Pinehurst Resort room number or credit card number is required at the time of booking.

What should I wear during my treatment?

Please wear whatever is comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. Robes and slippers are provided. Lockers are available for your personal items.All prices and services are subject to change without notice.

What about my comfort?

This is your time, and you should delight in the experience to the fullest. Whether it’s the room temperature, the amount of massage pressure or the volume of the music, please share your preferences with us. We request that cell phones and pagers be turned off in the Spa.

What about a service charge?

For your convenience, a 20% service charge has been added to your bill to compensate your Spa professional. A small portion of this service charge is retained by the Resort as an administration fee. You may add additional gratuity at your discretion.

May I have access to the Spa if I don’t have a scheduled treatment?

The Spa at Pinehurst is open for those guests without a scheduled treatment through the purchase of a Tranquility Pass. When available, passes may be purchased at the Spa after 8 a.m. Passes are sold the day of entry and are available daily. All passes are based on availability and are not sold in advance, refunded, or transferred. Cost is $40 Monday through Thursday and $50 Friday through Sunday.

Should I shave before a treatment?

Shaving is recommended but not necessary for men prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least 8 hours prior to your appointment. Shaving is not recommended prior to any body treatments or hair removal services.

Should I wax, shave, laser or use the sauna or steam room before a body scrub?

To achieve the utmost satisfaction and comfort from your service, we ask that you wait at least 8 hours before and after a body scrub or peel to wash, shave or use the sauna or steam room. In addition, we recommend that you limit your sun exposure before and after any facial.

What if I have special health considerations?

Please notify our Spa Reservation department before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concern at all, please let us know. If at any time during your services you experience discomfort, please alert your Spa professional immediately.

What if I am pregnant?

While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed such as our Maternity Massage which is available past the first-trimester. Please notify our Spa Reservation agents if you are pregnant when you make your appointments so that they can offer guidance.

Is there a minimum age for treatments?

The Spa welcomes guests 18 years of age and older. Minors may receive salon services provided they are accompanied by an adult. Resort guests must be 16 years old to use the Fitness Center.

All prices and services are subject to change without notice.

Reservations